5Drive support
Support
How can we help? Get help with course access, purchases, or certificates. We usually reply within two business days.
California course
A phone-first California driver education course with focused lessons, practice, a final exam, and a clear certificate path.
Choose what you need help with
Pick a topic so your email lands with the right subject line. Include the email used in the app when you can.
Course or account help
App version, device, support ID if you have one, and a short description of what happened. We aim to reply within 2 business days.
Email course supportPurchase, restore, or refunds
Course-access refunds follow Apple App Store or Google Play policies. For an optional Express certificate-delivery charge paid through Stripe, use “Need to change your delivery?” on the app’s Status page before mailing, or email us if that option is unavailable. After mailing, Express refunds are limited to approved exceptions because the carrier service has already been purchased.
Email billing supportCertificate & shipping
After the final exam, confirm legal name and mailing address in the app. We print and mail within 1-2 business days. Ask us about status, delays, or replacements.
Email certificate supportAccount recovery
New device? Support may ask for email, name, date of birth, mailing details, purchase status, or recovery IDs before linking records.
Email recovery supportShipping & timing
Parents ask about this most. Here's the clear version of what happens after your teen passes.
How mailing works
- Purchase full access and finish the course path.
- Pass the final exam in the app.
- Confirm legal name and mailing address.
- We print and mail within 1-2 business days.
- Certificate mailing is included with purchase.
- Standard delivery is by USPS after it ships.
- Express certificates are prioritized and mailed within one business day using USPS Priority Mail Express.
- Estimated arrival is 2–4 business days; timing depends on the destination and USPS acceptance time.
- Status and notifications show when it's sent.
Helpful details
- App version and platform (iOS or Android).
- Approximate date of purchase, certificate request, or issue.
- What you need help with: access, restore, progress, exam, certificate, recovery, or privacy.
- Screenshots only if they don't expose unnecessary personal info.
- For shipping status or a lost certificate, include the teen's name and the email used in the app.
Data deletion requests
Request deletion, correction, or a copy of 5Drive data by email. We verify identity before changing records.
Email support@5drivedriversed.com with the subject line 5Drive data deletion request, and include:
- The email address saved in the app, if one exists.
- Learner name and date of birth only if needed to identify the record.
- Any recovery, support, or certificate request ID from the app.
- Whether you want deletion, correction, a copy/export, or clarification.
We may need to verify identity before changing, deleting, or releasing account or certificate-related records. Deletion requests may remove or anonymize records that are not needed for course, certificate, payment, fraud-prevention, security, legal, regulatory, or audit reasons. Some records may still be retained for those purposes. We aim to respond within 2 business days.